Our turnaround time is generally 2-3 weeks however this may take longer depending on parts availability. Repairs may be completed in less time.
Quotes are provided after our technicians have assessed your equipment at our Repair Centre. No quotes will be provided via phone or email.
Yes. Our address is: FUJIFILM NZ Limited, 2C William Pickering Drive, Rosedale, Auckland. We are open Monday to Friday 8:30am to 4:30pm. Please bring your proof of purchase if you're claiming under warranty. Please complete the Repair Form.
Yes. Please refer to the details above.
Yes, cameras/lenses/accessories/binoculars sent together will be booked in as separate jobs. Each product will get its own job number. We recommend wrapping each item separately. Where possible pack the camera bodies with the body cap attached and lenses with the front and rear caps attached.
Once your equipment has been booked in, you will receive an email with your job number.
Yes. Ensure your contact phone number and email address are clearly written on your repair form. Please provide the updated address as soon as possible.
Yes. FUJIFILM NZ Ltd offers a 90 day "after repair warranty" in case the same fault occurs, or the fault is related to the initial one repaired. You cannot use the after repair warranty to fix a differed fault. In some cases, no warranty will be granted after repair which will be specified on the job quote and service report.
You will receive an email informing you that your equipment has been repaired and is ready for collection or your tracking details.
We can order parts from Japan at any time which can take 3-4 weeks to arrive.
We have a limited range of loan equipment should your repair take longer than anticipated. Please discuss with us that you will need a loan and if we have any available we will happily loan it to you. You will be required to sign a loan agreement.*
All information is emailed to you or you will receive payment instructions with the final invoice that will be emailed to you.
The inspection fee is charged by FUJIFILM NZ Limited for chargeable jobs prior to assessing your equipment. It includes 30 min of labour, which will be deducted from your final invoice. The inspection fee does not include any freight or spare part costs which will be added to your final invoice.
You can use our global website for support. If you need further support you can email us at ffnz.repairs@fujifilm.com. We aim to respond within 3 working days.
No. We deal with the customer directly and you will need to communicate with your insurance company. We can provide insurance letters in the event the equipment is beyond economical repair.
When completing your repair form you will need to select that you agree to us sending your equipment to FUJIFILM Australia for higher repair. This will add a non-refundable freight cost to your final invoice.
We will invoice you accordingly and return your equipment to you once payment has been received.
FUJIFILM NZ Limited has an international warranty period of 1 year if the equipment was purchased from an authorised retailer. A copy of the original proof of purchase will need to be provided and FUJIFILM NZ Limited will contact the country of purchase and arrange the repair.
